By now you may be well aware of this story: Steak & Shake Denies Service to "A Deaf Mom"
Keep an eye on Karen's blog - A Deaf Mom Shares Her World - for updates and statements from both parties involved. Here is the most recent, and very interesting post regarding the power of "word of mouth" or in this case, the "power of bloggers" to draw attention to things that matter. The executives at Steak & Shake must be "shaking" - in more ways than one.
“Listening to customers must become everyone’s business. With competitors moving ever faster, the race will go to those who listen (and respond) the most intently”
--Tom Peters, Thriving in Chaos
(Managing Knock Your Socks Off Service)
